Technical Support

NSI has a well established reputation for responsive technical support.

Technical support for NSI equipment under warranty is available during normal business hours, Monday through Friday,
8:30 AM – 4:00 PM U.S. Eastern Standard Time (excluding U.S. holidays) via telephone (410-964-8400) or contact us here.

NSI Smart Support

NSI Smart Support is an optional program for post warranty NSI equipment. It includes software upgrades to ensure the optimum performance of your NSI equipment, Priority Technical Support (PTS) to minimize downtime, and discounts on repairs.

Key Features

During the 12-month term of Smart Support:

• Unlimited MC Pro software upgrades for your MC5 remote control
• Priority Technical Support (PTS) via telephone or email during normal business hours
• 10% discount on parts and labor for repairs performed by NSI

Priority Technical Support Contact and Availability

Priority Technical Support is available during normal business hours, Monday through Friday, 8:30 AM – 4:30 PM U.S. Eastern Standard Time (excluding weekends and U.S. holidays) via telephone (410-964-8400) or contact us here.

Purchasing NSI Smart Support

NSI Smart Support is available for purchase through NSI only. Contact NSI via telephone (410-964-8400) or contact us here for details.

Supported Products

For a list of products eligible for technical support through the NSI Smart Support program click here.